INTRODUCTION
Thank you for choosing Photo Sentinel for your photo enhancement, retouching, restoration, and specialty products. These Terms of Service govern your use of the Photo Sentinel™ service. By placing an order with us, you are stating your agreement to these Terms of Service, and a binding legal agreement is created. You should therefore read these Terms of Service carefully. You must be 18 years or older to use our services. If you have any questions, don't hesitate to contact us.

GENERAL PRODUCTION POLICIES
Refer to the appropriate section for each product, the Pricing page, and the FAQ/Info section for specific terms and conditions of that product.

ARCHIVING OF PROJECTS/IMAGES
To provide clients with better service, Photo Sentinel™ archives all projects and images for an indefinite length of time to allow for future re-orders, changes, etc. These projects are not shared or published to any third party without the express consent of the customer. If requested at the time of order, all images and project files will be deleted from our archives after seven days from the time the order is sent to the client. Once a project has been deleted from our archives, it will no longer exist at Photo Sentinel™. There will be no way to make a copy of it.

QUALITY OF OUTPUT
As with any custom product, the quality of the final output depends substantially on the quality of the initial input. Where possible Photo Sentinel™ will make every effort to consult with a client prior to production if, in the opinion of Photo Sentinel™, the initial image will not produce a quality output. The clients will have an option to cancel their order, re-scan their images (if they sent digital images) according to the specifications or authorize Photo Sentinel™ to use the digital or hard copy images “as is”. In the latter circumstance Photo Sentinel™ will not be able to guarantee the quality of the final product. For specific recommendations regarding the submission of digital photos, please see here.

Color accuracy - Accurate color reproduction starts from the beginning. If a client sends us a hard copy image we will start it in a color-managed work flow to ensure as close as possible, accurate color reproduction on the print and digital work. However, if a client will be displaying the work we send back on a TV or monitor please note that unless that TV and/or monitor has been recently calibrated using calibration equipment, the monitor may not display the colors accurately. We are happy to provide the color spaces we use (generally Adobe RGB 1998).

The same issue applies if a client uploads digital images to us for reprinting. We encourage clients to use Adobe RGB 1998 and embed this profile into their images. If a client has used a different color space we will attempt to use that space as well as long as we know beforehand. However, in all cases if clients have not properly profiled/calibrated their monitors within the past 7 days, what they see on their screen still may not represent what we see on ours. Please take this into consideration.

If you have any questions regarding color, please do not hesitate to contact us.

GUARANTEE, RETURNS AND REFUND POLICY
Simply put, if you're not happy, we're not happy! That's why we house only the most skilled artists to enhance, retouch, restore, and turn your photographs into works of art. At Photo Sentinel™ we take great pride in supplying you with superior quality, friendly and affordable digital photographic services.

Proofing
To help meet your expectations, all Photo Sentinel™ orders include a digital proof as part of the process. If you require a rush order, or prefer to reduce production time, this process can be waived.

OUR GUARANTEE
Upon receiving your digital proof, if you are not satisfied with the results, we will get to work immediately performing one round of minor changes, free of charge! The object of this is to correct any discrepancies between the initial description of what you wanted, and our understanding of your requirements. Note: If you have changed your mind as to what service(s) you want, or desire more customized work, we will let you know (prior to beginning this type of additional work) what the extra cost will be. At Photo Sentinel™ you won't find any hidden charges or misleading policies.

Upon a client's approval of a completed service, the service contract will be fulfilled and the satisfaction guaranteed policy will be concluded.

Rejections
If in the rare case a proof is rejected or otherwise cancelled, the client's liability will be limited to 50% of the total service cost including any retouching/painting fees, custom requests, or restoration charges. There will be no obligation to pay for extra printing or shipping costs. All monies will be refunded to the customer less 50% the service costs as described above. Refunds will not be given for completed work that has been approved.

Returns and Refunds
Once a proof is authorized or the digital proof option is waived, the order will go to print (if additional prints have been requested and paid for following the photo editing services). In all cases, Photo Sentinel™ guarantees craftsmanship of the finished product as it pertains to the services we performed directly for you. We cannot endorse nor guarantee the quality and prices of any outside printing company we work with. PHOTO SENTINEL IS EXCLUSIVELY A PHOTO RETOUCHING COMPANY AND WE DO NOT PRINT PHOTOS, NOR OFFER PRINTING AS A PAID SERVICE. We are however, happy to help out and place an order with an online printing company should a client decide he doesn't want to place the order himself. The client simply has to pay the fees the printing company charges for the print(s) he would like ordered. We do not charge a fee for helping.

At this point the general policy for Returns and Refunds for craftsmanship and damage will apply (see below).

For United States Orders: If an item is being sent to a (non - P.O. Box) United States address, and arrives physically damaged due to the fault of the mail carrier service, we will replace the product at our expense as long as an allowed claim is successfully filed against the shipper, and as long as the package was mailed from out company and not from a non-affiliated photo printing company. (more information)

For Non-United States Orders: If an item is being sent to an address outside of the United States, we won't have the ability to track the package or insure that it arrives safely. Certain foreign mail systems range from very reliable to nearly non-existent. For such orders, the client assumes full responsibility for items damaged during shipping. If foreign mail damage does occur, we will work with the client to arrange a new shipment at minimal cost.

Additionally, if an item arrives with errors or mistakes by Photo Sentinel™ (e.g., a misspelling, wrong aspect ratio, etc.) we will fix and replace the item at no charge if a request is made within 7 days of arrival. We will not be responsible for errors in spelling if captions were submitted to us that way or were not caught by the client during the proofing process.

PLEASE NOTE: WE MUST RECEIVE NOTICE OF DAMAGE WITHIN 7 DAYS OF RECEIPT OF THE ITEM. IF THE DAMAGE IS A RESULT OF SHIPPING, WE WILL REQUIRE YOUR ASSISTANCE IN HELPING TO FILE A CLAIM WITH THE CARRIER. IN ALL CASES PLEASE RETAIN THE ORIGINAL PACKING MATERIAL. IN SOME CASES WE MAY REQUIRE YOU TO SEND BACK THE ORIGINAL ITEM AT OUR EXPENSE.

PRODUCTION TIME
Most services generally take 3-7 days to complete. If during the consultation process, we assess the client's needs to be longer than the usual turnaround, we'll give a revised production time. Please note that production times can only be met as long as we receive timely responses from the client particularly in the case of proofing. In the case where changes are requested in middle of the process a revised production time will be given to the client. In all cases we will work with the client to find a way to meet deadlines. However, in the case of changes or revisions or communications delays, production times may take longer than originally quoted and/or ordered. FOR RUSH AND TIME SENSITIVE ORDERS WE MAKE EVERY EFFORT TO ENSURE THAT THE ITEM WILL SHIP ON TIME, HOWEVER, IT IS IMPERATIVE THAT YOU FOLLOW UP ON THE DAY OF SHIPPING TO ENSURE ACTUAL SHIPMENT. THIS HELPS TO AVOID POSSIBLE ISSUES DUE TO COMMUNICATION DELAYS. THE ONLY REFUND AVAILABLE FOR A MISSED PRODUCTION TIME DUE TO AN ERROR BY PHOTO SENTINEL™ IS THE EXTRA COST PAID FOR RUSH DELIVERY.

SHIPPING POLICY
(NOTE: DUE TO PRACTICAL LIMITATIONS, WE OFFER NO SHIPPING POLICY/WARRANTY ON ORDERS MAILED TO P.O. BOXES OR ADDRESSES OUTSIDE THE UNITED STATES.) By default, Photo Sentinel™ will ship your package to you using postal mail. We do this so that your photos will arrive to you safely and on time, If you request otherwise, we will use the shipping method you specify including: ground, home, 2nd day, and next day. In this situation, the client is responsible for paying any special shipping and handling charges. We do not normally ship items with signature required as most of our clients are not home to receive packages. If you want a signature required, please specify this at the time of order. In all cases, Photo Sentinel™ will not be responsible for shipments that are lost, damaged, or not delivered in a timely fashion by the shipper. In the case of lost, damaged, or delayed shipments, we will help you to file a claim with the shipper and we will expedite a replacement to you. In the case of sending a replacement, charges may apply including the cost to reproduce the item ordered at Photo Sentinel™ and the shipping charge. Photo Sentinel™ WILL NOT BE ABLE TO RE-SEND AN ORDER AT OUR EXPENSE IF THE SHIPPER DENIES THE CLAIM. THIS IS WHY WE STRONGLY RECOMMEND CHOOSING THE APPROPRIATE SERVICE LEVEL AND INSURANCE COVERAGE.

THE USE OF IMAGES
Photo Sentinel™ will use the images and other media you supply to us (except where not permitted by these Terms & Conditions) to assemble the products according to your plan. These include hard copies or image files of your photos, slides and documents you provide to us. You must have the right to use the images you supply to us in your product, and by placing an order with us you are representing and warranting to Photo Sentinel™ that you have that right, that all images you supply belong to you, and that you have obtained any third party permissions that may be necessary to use the images you are supplying. Such permissions may include but are not necessarily limited to the permission of the photographer(s) of any professional photograph(s) you supply to Photo Sentinel™ for use in the final product. By placing an order with us, you are representing and warranting to Photo Sentinel™ that you have all such rights and any necessary permission from third parties. By placing an order with us, your are also agreeing to indemnify Photo Sentinel™ against any liability that might arise as the result of a claim by any third party that inclusion of the materials you supply to us in your final product violates any copyright or other right of any third party. Photo Sentinel™ expressly disclaims any responsibility or liability to any third party arising out of the content of the materials you supply to us for inclusion in your final product, and you agree to be solely responsible as to any such claim. Photo Sentinel™ also reserves the right to refuse to work on any photograph, or any other media item for any reason. This includes, but is not limited to, any material that it deems the content to be hateful, harmful or otherwise objectionable or contrary to any law. If you are unsure, please contact us to describe your project and we will let you know if it is acceptable to send to us. Photo Sentinel™ will not accept any photos that depict minors or any person who it appears is or might be a minor engaged in any form of sexual conduct or any conduct that might otherwise be harmful in any way, including, but not limited to content that does or might violate any federal or state child pornography law, child exploitation law or law that prohibits harmful depictions of minors. Additionally, if necessary for the protection of minors or as required by law, Photo Sentinel™ will disclose such material to the proper authorities. IN ALL CASES, YOU ACCEPT FULL LEGAL RESPONSIBILTY FOR ANY PHOTOS OR MATERIAL YOU SEND TO US. YOU ALSO AGREE TO BEING SOLELY RESPONSIBLE FOR CHECKING COUNTRY, STATE, AND LOCAL LAWS TO ENSURE THAT ANY SERVICES AND PRODUCTS YOU OBTAIN FROM PHOTO SENTINEL™ ARE NOT IN VIOLATION OF ANY APPLICABLE LAWS.

PRODUCT QUALITY AND LONGEVITY TERMS AND CONDITIONS
Photo Sentinel™ uses state of the art computer systems and professional software to transform your photographs into proud works of art.

As a bonus means to help ensure that your precious photos and memories persist as long as possible, all services can include (on request) a convenient CD/DVD ROM with both printable (300 DPI) and web-ready (72 DPI) images archived on it.

FEES FOR NON-PAYMENT
All payments for orders are to be paid in full prior to shipment of the product unless specific arrangements have been made between Photo Sentinel™ and the client.

A $30 fee will be added to the balance or any payments owed for returned checks or in instances where the client has charged back the payment on the credit card due to error or mistake.

Finance charges will accrue at a rate of 1.5% per month on the open balance or maximum allowed by law.

PHOTO SENTINEL™ COPYRIGHTS AND TRADEMARKS
All logos, graphics, text used to identify Photo Sentinel™, photosentinel.com, and its products and services are the trademarks and property of Photo Sentinel™. All such protected material cannot be copied, displayed, or used in derivative works without the express permission of Photo Sentinel™. Any third party logos, graphics and marks displayed by Photo Sentinel™ are the property of the respective owners. These cannot be used, copied or displayed in any way without express permission of the owners of these marks.

DISCLAIMER TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, PHOTO SENTINEL™ DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF ITS PRODUCTS AND SERVICES. UNDER NO CIRCUMSTANCES SHALL PHOTO SENTINEL™ BE LIABLE FOR ANY DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO CUSTOMERS PHOTOS, SLIDES, NEGATIVES OR ANY OTHER MATERIALS, INCLUDING BUT NOT LIMITED TO AS A RESULT OF THEFT, FIRE, FLOOD, NATURAL DISASTER, WAR, OR TERRORISM. BY PURCHASING THE SERVICES AND PRODUCTS AVAILABLE THROUGH THIS SITE YOU ARE AGREEING TO ALL TERMS AND CONDITIONS CONTAINED HEREIN.

GENERAL
These Terms and Conditions shall be governed by the laws of Ohio where Photo Sentinel™ is organized. If a court should find any one of the provisions of these terms not enforceable, you agree that the remaining terms shall remain in force. Further, these Terms and Conditions represent the full agreement between you and Photo Sentinel™. Photo Sentinel™ has the right to modify these Terms and Conditions at any time. Should you continue to use the service after notice of the changes, your use will constitute an acceptance of the changes. If there are any questions regarding any of the above provisions, you should immediately contact: Photo Sentinel™