FAQ

We've answered every question we've been asked more than once.

Hardware, software, deployment, billing, integrations, and support.
Six categories, fifty-odd questions. The most-asked are surfaced first.

Most asked

Hardware & installation

The cameras, the housing, the power chain, and what happens when something physically goes wrong on site.

No. The camera is solar-powered with onboard battery backup, so it doesn't draw from site power and doesn't need to be connected to any site infrastructure. No electrician, no cable run.
The camera connects over 4G LTE, so it needs no site Wi-Fi, no on-site network, and no IT setup. We confirm the SIM and data arrangement for your region when we scope the project. On sites where Wi-Fi is available and preferred, the camera can connect that way instead.
No. The camera arrives pre-configured and the only task on site is mounting it. Installation takes under an hour with no specialist knowledge or tools required. The team is available by phone on install day if you need a hand.
The camera runs on solar with battery backup sized to carry it through extended overcast conditions. The livestream and Pro systems add a large-capacity external battery pack in the mount for longer low-light stretches and higher-draw operation, so the power system holds up through overcast spells without intervention.
The Buildcam TL is a 24MP timelapse camera: the documentation-first choice. The Buildcam LS is a 4K livestream camera for sites that need real-time visibility as the primary use case. The Buildcam Pro combines both in one system. All run on solar, connect over 4G, and feed the same platform.
Indefinitely, for the duration of your subscription. Cameras have been on continuous deployments for 5+ years. The hardware is rated for long-term outdoor installation and the power system is self-sustaining.
The housing is IP66 rated, sealed against dust and driving rain, and built to hold up to constant sun exposure. It is designed to run outdoors, unattended, for the full length of a project without a protective structure around it.
Yes. The camera is built for continuous outdoor deployment across full seasons, from freezing winters to peak summer heat. It has run on multi-year installations in a wide range of climates without site intervention. Note that battery charge and capacity can be affected by extreme weather conditions sustained over extended periods.
The Buildcam TL captures at 24MP, which is enough resolution to zoom into a specific part of the frame, read signage, check rebar placement or trace a defect, without the image breaking up. That detail is what makes the footage useful for verification, not just a wide progress shot.
The camera connects over 4G LTE. We confirm the SIM, data, and connectivity arrangement for your region when we scope the project, so you know what it covers and what it costs before you commit. On sites where you would rather use existing Wi-Fi, it can connect that way instead.
Most technical issues are captured remotely and caught without a site visit. Housings can be subjected to moisture ingress in humid environments. We recommend regular site visits to replace desiccant sachets (moisture absorbers) periodically to prevent excessive build-up. Housing windows can also get dirty or attract spiderwebs, so maintenance visits should be factored in to a project.